We deliver directly to homes, hotels, and vacation rentals within our service area (25-mile radius from our HQ on James Island).

We can not deliver directly to the beach at this time.

We deliver and pick up all rentals to your residence between 8:00 AM – 11:00 AM on your rental start and end dates.

Because of routing and volume, we’re unable to guarantee specific delivery times within that window.

If you have a special circumstance, feel free to reach out — we’ll always do our best to help when we can!

While normal wear is expected, customers are responsible for the equipment while it’s in their care. Any repair or replacement costs will be charged to the payment method on file. For all the details, please check out our full Terms & Conditions.

Use our inquiry form to ask about additional items—we’ll do our best to help.

Reach out 48+ hours prior to your rental booking, and we’ll work with you on rescheduling when possible. Otherwise, no refunds due to weather unless beaches are officially closed.

Cancellations made within our cancellation window may be eligible for a refund or credit. Please refer to our full cancellation policy for details.

• Cancel 48+ hours before delivery — Full refund

• Cancel 24–48 hours before delivery — 50% refund or store credit

• Cancel less than 24 hours before delivery / no-show — No refund

We love our animals and oceans! 5% of profits are donated to support endangered species conservation in South Carolina & the Lowcountry.